Privacy policy

Effective Date: 10 June 2025

This Privacy Policy applies between you, the user of this website, and MAP Health Limited ("we", "us", or "our"), the owner and provider of this website. MAP Health Limited takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website www.maphealth.io ("the Website").

1. Definitions and Interpretation

Data: All personal information that you submit to MAP Health Limited via the Website. This definition incorporates, where applicable, the definitions provided under the Data Protection Laws.
MAP Health Limited, we, or us: MAP Health Limited, a company incorporated in Guernsey with registered number 74488, whose registered office is at La Croute Havilland House, Croutes Havilland, St Peter Port, Guernsey GY1 1ET.
Data Protection Laws: The Data Protection (Bailiwick of Guernsey) Law, 2017 and any applicable laws, regulations, and secondary legislation relating to personal data.
User/You: Any individual who accesses the Website and is not (i) employed by MAP Health Limited acting in the course of their employment, or (ii) engaged as a consultant or service provider to MAP Health Limited.
Website: The website you are currently using, www.maphealth.io, including any sub-domains, unless expressly excluded by their own terms and conditions.

Unless the context requires otherwise:

The singular includes the plural and vice versa;
References to clauses or sections are to clauses or sections of this Privacy Policy;
References to a person include individuals, companies, government bodies, partnerships, and other organisations;
"Including" is understood to mean "including without limitation";
Any reference to legislation includes amendments and re-enactments;
Section headings are for convenience only and do not affect interpretation.

2. Scope

This Privacy Policy applies only to the actions of MAP Health Limited and Users with respect to this Website. It does not apply to any websites that may be accessible from this Website, including but not limited to any social media or external links.

For the purposes of the applicable Data Protection Laws, MAP Health Limited is the "data controller." This means that we determine the purposes for which, and the manner in which, your personal data is processed.

3. Data We Collect

We may collect the following personal data from you:

Name
Email address
Telephone number
IP address
Browser type and version
Time zone setting
Operating system and platform
Information you provide through contact forms or newsletter signups

We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not use this Website or provide any personal information.

4. How We Collect Data

Directly from you: when you complete a contact form, sign up to our newsletter, or otherwise communicate with us.
Automatically: via cookies and similar technologies that collect information about your browsing behaviour.

5. How We Use Your Data

We may use your data for the following purposes:

To respond to enquiries and provide support
To improve our Website and the services we offer
To send you marketing communications by email where appropriate
To conduct internal record keeping
To contact you for market research purposes by email, phone, or post to help improve the Website

We rely on the following legal bases:

Consent (e.g. for marketing communications)
Legitimate interests (e.g. to operate and improve the Website and user experience)

You have the right to object to processing based on our legitimate interests under certain circumstances. See "Your Rights" below for more information.

6. Marketing Communications

We may send you marketing information by email if:

You have explicitly opted in; or
You have previously interacted with us and we are marketing similar products/services under the "soft opt-in" rule

Under soft opt-in, we will assume your consent unless you choose to opt out. For any other type of email marketing, we will seek your explicit consent.

You can withdraw your consent or opt out at any time by clicking "unsubscribe" in our emails or by contacting info@maphealth.io.

7. Sharing Your Data

We may share your data with:

Our group companies or affiliates to help manage our services and operations
Website analytics providers
IT and system administration providers
Professional advisers (e.g. legal, regulatory, tax, or insurance)

We ensure that all third parties process your data securely and only for legitimate purposes.

If we transfer your personal data outside the Bailiwick of Guernsey, we will ensure appropriate safeguards are in place, such as using standard contractual clauses or other lawful mechanisms approved by the ODPA.

8. Cookies

We use cookies to:

Recognise you when you return to the Website
Improve website performance and usability

When you visit our Website, you will be presented with a cookie banner that allows you to accept or reject non-essential cookies. You can change your preferences at any time via your browser settings.

For more information, visit www.allaboutcookies.org.

9. Data Security

We use appropriate technical and organisational measures to secure your data, including:

Secure servers
Restricted access to data
Regular review of security protocols

If you suspect any misuse or unauthorised access to your data, please contact us at info@maphealth.io.

10. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws. Your data may continue to exist in backup or archival formats for regulatory or legal compliance.

11. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to our processing of your data
Request transfer of your data to another provider
Withdraw consent at any time (where applicable)

We do not use personal data collected through this Website for automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, contact us at info@maphealth.io.

12. Complaints

If you have concerns about how we use your data, please contact us first. You also have the right to lodge a complaint with the Office of the Data Protection Authority (ODPA) in Guernsey: https://www.odpa.gg

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email. Continued use of the Website constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@maphealth.io
Registered Office: MAP Health Limited, La Croute Havilland House, Croutes Havilland, St Peter Port, Guernsey GY1 1ET

This Privacy Policy was last updated on 10 June 2025.